Surcharges -- additional fees such as shipping and handling -- are unwelcome but common charges that can shoot up the cost of online and catalog shopping. Yet how many of us base our purchasing decision on these niggling fees? More than you might think. Washington University in St. Louis marketing expert Amar Cheema shows that how consumers think about and respond to these surcharges depends, in ...

ORSupply.com listens to customer feedback, redesigns its online store to provide the best possible shopping experience.

Alisa Grifo?s store, Kiosk, presents a collection of useful, often unusual, products from around the world. She searched New York for unexpected, quirky selections.

Catalogs are coming to your desktop. Allurent, a provider of online shopping technology based in Cambridge, and clothing retailer Anthropologie are piloting a computer application that allows shoppers to browse Anthropologie's catalog and place orders through a button on their desktop, without downloading cumbersome portable document files or connecting to the Internet.